Customer Service & Order Processing Officer

Materialised is a renowned provider of high-performance furnishing textiles and wall coverings, offering innovative solutions to the very best practitioners in Interior Design & Architecture, Hospitality and Healthcare, in projects across Australasia and beyond.

We are looking for a proactive and energetic person to join our Data entry and Customer service team.

What's involved...

  • Processing customer orders, ensuring details are entered accurately into the system and special notes are recorded and actioned accordingly.
  • Raising and scheduling work orders for different production stations.
  • Liaising with Customer Service, Purchasing, Production and Dispatch teams to ensure orders are fulfilled in a timely manner and according to specifications.
  • Issuing invoices.
  • Dealing with inbound enquiries from internal and external clients, via email and phone.
  • Engaging in the resolution of production or invoicing issues.

The ideal candidate would have…

  • Previous order processing experience.
  • Outstanding data entry skills (Experience in PRONTO is a plus)
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong attention to detail.
  • Excellent time management and organisational skills.
  • Sound problem-solving skills.
  • Ability to learn and adapt to new systems and processes.

What are the Benefits to you...

  • Satisfaction of working with a rapidly growing company, genuinely making a difference to their industry and community.
  • Permanent full-time opportunity.
  • Working Monday to Friday in the leafy suburb of Blakehurst, close to public transport.
  • Hours can be flexible within the operating hours of the business.

Location: Sydney, NSW.


Please submit your application via SEEK


Showroom Consultant & Sales Support - Furnishing Textiles and Wall Coverings

This role will suit an energetic, personable individual with a desire to utilize their flair for colour and design in a B2B situation. A background in some aspect of Interior Design supply would be highly beneficial.

Responsibilities included in this diverse and interesting role…

  • Managing and attending client visitations in our new West Perth Showroom
  • Style consulting, including boards and style guides
  • Providing excellent customer service and managing the CRM system
  • Internal sales - following up leads and opportunities, including BCI tracking
  • Supporting the Sales Team with administrative tasks
  • Responding to sampling requests and hand delivering them to clients when required

Your skills for the role will include:

  • A passion for colour and design, in interiors context
  • Ability to provide ongoing support and the disposition to nurture relationships
  • Strong communication skills, both written and verbal
  • Excellent customer service skills and ability to multitask
  • Ability to work autonomously and the drive to hit the ground running
  • Computer literacy and intermediate MS Office skills
  • Experience in business software, Pronto preferred but not essential
  • Driver's license (required)

Location: Perth, WA


Please apply via SEEK

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