Customer service and special projects coordinator


Materialised is a renowned provider of high-performance furnishing textiles and wallcoverings, offering innovative solutions to the very best practitioners in Interior Design & Architecture, Hospitality and Healthcare, in projects across Australasia and beyond.

We are looking for an energetic professional with soft furnishing project experience to join our talented Customer Service Team.


 What’s involved…

  • Providing our clients with the best pre, during and after-sale experience, every time.
  • Presenting product options or solutions to clients, considering their specific performance requirements, design scheme aesthetics, budget and time frame.
  • Qualifying client’s purchase orders, communicating specific requirements to the appropriate parties and ensuring orders are fulfilled in a timely manner.
  • Confidently providing centralised project coordination, working closely with clients, Sales representatives and different production areas to ensure customers’ expectations and time frames are successfully met.
  • Providing ongoing support to remote Sales Team and Management.
  • Managing Client Records
  • Confidently resolving day to day issues.


The ideal candidate would have…

  • Drapery, upholstery or wallcovering project coordination, production, planning or sales experience.
  • Excellent customer service skills and the disposition to nurture relationships.
  • Outstanding communication skills; both verbal and written.
  • Computer literacy and intermediate MS Office skills.
  • Ability to handle several projects simultaneously.
  • A strong motivation to make things happen, proactively.
  • An eye for detail.


What are the Benefits to you…

  • Satisfaction of working with a rapidly growing company, genuinely making a difference to their industry and community.
  • Opportunity to collaborate on remarkable projects involving bespoke design and ‘cutting edge’ textile printing technology.
  • Working Monday to Friday in the leafy suburb of Blakehurst.


Submit your application through SEEK here.



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